On a holiday morning, I sat on the sofa, clutching my smartphone.I was trying to call my regular hair salon. The purpose was ...
"I'm following the script, but I get hung up on in the first 10 seconds.""There's a huge difference in the number of ...
With the proliferation of email, scheduling phone calls is growing more and more convoluted. About 10 years ago, I wrote an article noting that in the real estate and larger business worlds, people ...