Silent customer churn is costing restaurants regulars. Guestologie's Ryan Volberg explains why personal recognition protects ...

According to Amazon, more than 400 million customers have used Alexa for Shopping during the past 12 months. Customer interactions for the agentic shopping assistant grew 570% year over year, while ...

Oracle's flagship AI event covering enterprise applications, customer experience and AI-powered business transformation.

A leading contact centre industry event covering customer experience, workforce management and AI-driven service technology.

The Warmly acquisition directly tackles CRM's long-standing weakness by giving sales the AI-powered tools needed to engage and close deals. HubSpot has made the decision to acquire Warmly, ...

In 2024, next-day deliveries may seem like a fairly standard option for most e-commerce transactions. But turn the clocks back a few years, and the majority of companies were charging an arm and a leg ...

Gartner has predicted that agentic AI will autonomously resolve 80 percent of common customer service issues without human intervention by 2029. According to the research firm, this will lead to a 30 ...

The Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) platforms 2025 looks remarkably similar to the previous year’s edition. While there are some movers and shakers, continuity is ...

Agentic AI, technology convergence, new pricing models… many trends are sweeping across the customer experience space. The most visionary vendors understand these market shifts, get ahead of the curve ...

HubSpot has launched Agent Hub and Agent Builder to help go-to-market teams manage AI agents from one CRM workspace. The public beta targets AI agent sprawl, a growing challenge for teams that have ...

A recent incident in which Cursor, an AI coding agent running Anthropic's flagship Claude Opus 4.6 model, deleted a company’s database and backups in a single API call, serves as a warning to ...

If you’re looking to support your sales or marketing team with the latest & greatest tech tools, then you’ve come to the right place. Sales and marketing departments have entered a new era. One ...