Two-thirds of online shoppers want a human, not a chatbot, when an order goes wrong. While shoppers prefer AI when it comes ...

The word stressful doesn’t quite do justice when it comes to a retail associate’s workday. But retailers can take actions to ...

Amazon, Uber and Instacart have jointly file a federal lawsuit to stop enforcement of a measure that limits when delivery ...

Agentic commerce gains ground fastest wherever the financial risk is small, the decision is familiar and the shopper can see ...

Meijer is reminding customers that they can dispose of unwanted, unused and expired medications at drug take-back kiosks ...

While AI tools are being used by more consumers when it comes to shopping and browsing, consumers are turning to friends, ...

The 25 female retail innovators come from a variety of sectors, from brands striving to drive a rewarding customer experience ...

Bath & Body Works has launched its first 'feel good' concept store aimed at making fragrance discovery easy for the shopper.

Media investment decisions now have to strike the right balance between brand awareness and intent conversion, and get out of ...

Nearly half of U.S. shoppers, 46%, who bought an item based on an AI recommendation have returned one item in the past year.

External theft, including involvement of organized retail crime, is the top single source of loss, accounting for 25% of ...

Walmart is now offering a joint membership option that combines Walmart+ with Sam's Club Plus that can save shoppers $100 ...