The Home Depot is launching an AI voice agent phone system for in-store customer service, the company announced Wednesday. The retailer plans to expand the system to all U.S. stores during the coming ...

Loyalty members returned to Taco Bell twice as quickly as non-loyalty customers following a foodborne illness scare this ...

With consumers beginning to tap AI agents to shop and make payments, the banking industry is increasingly on edge about risks ...

As technology makes much of good CX table stakes, every interaction becomes an opportunity to build or lose customers’ ...

Q4 can make or break many companies. CX leaders advise brands to look back at what worked and what didn’t, report successes ...

The airline reported record revenue, but still widened its net loss due to rising fuel prices. It’s now looking to loyalty ...

The agency sent the order to nine companies to examine how personal data is being used, even through loyalty programs, to ...

After a strong quarter, T-Mobile emphasizes customer centricity and flexibility with its new Mix plan to drive ...

Brands usually get translation right, Liferay’s Yotam Levy said. “The problem is they don't necessarily do a great job of ...

Albertsons for U+, which replaces FreshPass, costs less and bundles existing loyalty membership benefits with unlimited ...

Membership reached more than 24 million customers, and they accounted for one-third of the restaurant chain’s sales in the ...

The coffee brand rebuilt its 2000s-era loyalty program for the modern day with an emphasis on community and personalization, ...