Over the past few weeks, we’ve reviewed several Text Analytics approaches to feedback analysis: word spotting in Excel, manual rules, text categorization, and topic modelling. Now, it’s time for ...

Global feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients.

A patent that Google filed in December 2024 called Thematic Search offers an idea of how AI Mode answers are generated and suggests new ways to think about content strategy. The patent also has some ...