How satisfied are auto insurance customers in that moment of truth when they need to file a claim? According to the JD Power ...

Most car insurance companies allow you to file a claim online, over the phone or through the insurer’s mobile app. You’ll need to fill out a claim form with details about the incident that led to the ...

Car accidents are overwhelming, even if no one's hurt and the damage looks minor. But once the adrenaline fades, you're left with questions: Do I need to call my insurance agent? What if the other ...

A high number of paid car insurance claims means that an insurer has paid a large number of claims to its policyholders.

Scott Nyerges is a former senior editor and content strategist at U.S. News & World Report, where he led coverage of car insurance and other personal insurance lines. He's also served as a managing ...

A recent study by JD Power observed a correlation between auto insurance customer satisfaction and whether or not a total ...

Customer satisfaction with total loss auto insurance claims fell for a third straight year, while satisfaction improved for claims involving repairable ...